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Internet and Email Policy

Cambourne Clinic recognises the practice team requires access to email and the internet to assist in the efficient and safe delivery of health care services to our patients.  Cambourne Clinic supports the right of staff to have access to reasonable personal use of the internet and email communications in the workplace using the devices and networks provided by the practice.


Electronic Communication with Patients

Even when patients have been provided electronic contact details staff are aware that they may not be proficient in communicating via electronic means and client choice should be obtained before using electronic communication.


Patients can obtain advice or information related to their care or appointment reminders by electronic means, where the doctor determines that a face-to-face consultation is unnecessary. Electronic communication includes: email, fax, and SMS.


Practice staff and doctors determine how they communicate electronically with clients, both receiving and sending messages. All significant electronic contact with patients is recorded in the client health records.


Practice staff and doctors should be aware of alternative modes of communication used by the disabled.


Patients are advised in the Clinic information sheet that they can request our written policy on receiving and returning electronic communication.


Purpose and Objectives

This policy sets out guidelines for acceptable use of internet and email by the practice team, contractors and other staff of Cambourne Clinic. Internet and email is provided primarily to assist the team carry out their duties of employment.



The internet and email policy applies to the practice team, contractors and other staff of the Cambourne clinic who access the internet and email on practice owned devices, including, but not limited to list of practice owned devices which have email capability the practice team can access as part of their work, internet and network access. This could include desk phones, smartphones, tablets, laptops, desktop computers, iPads and other tablet devices to perform their work.


Use of the internet by the practice team, contractors and other staff is permitted and encouraged where this supports the goals and objectives of the clinic. Access to the internet is a privilege and the practice team, contractors and other staff must adhere to this policy.


Violation of these policies could result in disciplinary and/or legal action, termination of employment, the practice team, contractors and other staff being held personally liable for damages caused by any violations of this policy. All employees are required to confirm they have understood and agree to abide by this email and internet policy.


Policy Content

The practice team, contractors and other staff may use the internet and email access provided by Cambourne Clinic for:

Any work and work-related purposes

Limited personal use

More extended personal use and specific circumstances (see below)

Personal use of email and internet

Limited personal use of email and internet is permitted where it:

  • is used infrequently and briefly

  • does not interfere with the duties of the practice team, contractors and other staff

  • does not interfere with the operation of the practice

  • does not impact on the practice electronic storage capacity

  • does not decrease the practice network performance (e.g. large email attachments can decrease system performance and potentially cause system outages)

  • does not incur any additional expense for the practice

  • does not violate any legislation

  • does not compromise any confidentiality requirements of the practice and any personal opinion is clearly stated as such

Examples of what could be considered reasonable personal use might include:

  • conducting a brief online bank transaction

  • paying a bill

  • sending a brief personal email, similar to making a brief personal phone call

Unacceptable internet and email use

The practice team, contractors and other staff may not use internet or email access provided by Cambourne Clinic to:

  • create or exchange messages that are offensive, harassing, obscene or threatening

  • visit websites containing objectionable (including pornographic) or criminal material

  • exchange confidential or sensitive information held by the practice

  • create, store or exchange information in violation of copyright laws

  • use internet-enabled activities such as gambling, gaming, conducting a business or conducting illegal activities

  • create or exchange advertisements, solicitations, chain letters, and other unsolicited illegal activities

  • send bulk email

  • play electronic or online games in work hours


Communication with Patients via electronic means (e.g. email and fax) is conducted with appropriate regard to the privacy laws relating to health information and confidentiality of the patients health information or the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient.


Staff and patients using email/SMS or other forms of electronic messaging

Staff and patients should be aware that it is not possible to guarantee that electronic communications will be private. All personal health information or sensitive information sent by email must be securely encrypted.

Patients can request information to be sent via email (without encryption) however, Patients must be informed this form of communication is not secure. Consent must be obtained from the client to release the information in this format.

When an email message is sent or received in the course of a person’s duties, that message is a business communication and therefore constitutes an official record.


Internal or external parties, including patients may send electronic messages. Messages from patients or those of clinical significance require a response to confirm receipt and should be documented in the client medial record if appropriate.


Employees should be aware that electronic communications could, depending on the technology, be forwarded, intercepted, printed and stored by others. Electronic mail is the equivalent of a post card.

Staff members have full accountability for emails sent in their name or held in their mailbox and are expected to utilise this communication tool in an acceptable manner.


Cambourne Clinic reserves the right to check individual email as a precaution to fraud, viruses, workplace harassment or breaches of confidence by employees. Inappropriate use of the email facility will be fully investigated and may be grounds for dismissal.



Cambourne Clinic uses an email disclaimer notice on outgoing emails that are affiliated with the Health Service. The disclaimer is as follows:


This email and any files transmitted with it are intended solely for the use of the addressee(s) and may contain information which is confidential or privileged. If you receive this email and you are not the addressee or responsible for delivery of the email to the addressee(s), please disregard the contents of the email, delete the mail and notify the author immediately.


Accessing the Internet

The Internet is a vast computer network, comprised of individual networks and computers all around the world that communicate with each other to allow information sharing between users. It is important to adopt secure practices when accessing and using the Internet.


The Internet can be accessed by all members of staff; however, excessive use of the Internet is not acceptable.


Staff members are encouraged to use the Internet for research activities pertaining to their role, however, should be aware that usage statistics are recorded and submitted to management as required.


Cambourne Clinic reserves the right to check individual’s internet history as a precaution to fraud, viruses, workplace harassment or breaches of confidence by employees. Inappropriate use of the internet facility will be fully investigated and may be grounds for dismissal.


Website Privacy & Security

The Cambourne Clinic website is complying with the Privacy Amendment (Private Sector) Act 2000.

We endeavour to ensure our website is as secure as possible; however, users need to be aware that the World Wide Web is not a secure medium. Cambourne Clinic takes no liability for any interference or damage to a user’s computer system, software or data occurring in connection with this website. We strongly recommend user’s take appropriate measures to ensure their computer is protected against third party interference whilst on the web. 


External links to other websites

This site may contain links to external websites which Cambourne Clinic has added to improve the service we offer and expand upon the information readily available to you. Once a user decides to click on a link and navigate away from the Cambourne Clinic website the privacy policy noted here is no longer in effect. Users are recommended to familiarise themselves with the privacy policies on these websites once they browse and interact with them. Recommendations or views purported on these websites are not necessarily reflective of those of Cambourne Clinic.

Website Privacy Policy Statement

We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques. We may use Google Analytics to track website hits and other information when you access our website such as pages viewed, date and time visited etc. This information is used for statistical and website development purposes only. If you use our online contact form your contact details may be used for us to contact you in return. Secure transmissions are not supported and if personal information is transmitted to the clinic via our email or our online contact form the practice cannot guarantee security of these transactions.

Policy review statement

This privacy policy will be reviewed regularly and any legislative changes will be updated as they occur.  Any amendments to this policy will be notified to patients via notices in the waiting room and on our website.

Cambourne clinic privacy policy is posted on the website and available for download. The website is continually monitored to ensure it is kept current and up to date. It contains the minimum information required on the Cambourne Clinic information sheet. Any changes to the Cambourne Clinic information sheet are also reflected on the website.

Current at 04.06.2022